We understand that more often the equines we transport are considered “family members”, “expensive investments”, “cherished companions”, or hold “sentimental value” to our clients. Due to this emotional attachment, we acknowledge that turning your equine over to someone you do not know and entrusting them with the equine's life from one point to another can be extremely stressful for the clients or owners. We try to include the client and/or equine owner as the transport progresses with status updates through posts on our Facebook group page or via text messages. We make every effort to contact the client and/or owner, along with the contact person at the destination, to update them with our progress no less than twice (at least once approximately half way and again approximately 1 hour away from destination) during the transport. We welcome the client and/or owner to contact us by phone to check in on their equine(s), however, for the safety of our driver, vehicle occupants, and equine(s), keep in mind that since we are driving and navigating routes and traffic, we may not be able to speak at length when you call. We have found that posting or texting photos and updates, along with constant and open communication with our client and/or owner provides added comfort and reassurance to many of our clients. The GPS system we use allows us to send our clients as GPS Tracker Link by text or email so that they can follow our progress during the transport for current estimated arrival times, notification of any delays we experience on the route, and the route we are traveling with our last known location in case of emergency.
Image: Text message to a client with photos of her horse and notification of a GPS tracker link being sent to watch the progress of the transport from VA to NC